77abg's Privacy Policy

Introduction & Scope of Policy

77abg ("we", "our", or "platform") is committed to providing a safe and reliable online gaming environment for players in Bangladesh. This privacy policy ("policy") applies to our website, mobile application, and all related services.

The purpose of this policy is to clearly inform you what information we collect, why we collect it, how we use it, and how your information is kept secure. 77abg believes that data protection is a fundamental right, and we always respect your privacy.

You are requested to read this policy carefully before you begin using the platform. If you disagree with any part of this policy, please refrain from using our services.

Information We Collect

77abg collects various types of information in order to provide you with the best possible service. This information is collected from two main sources:

2.1 Information You Provide

When you register on our platform or use our services, the information you voluntarily provide includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport number (for identity verification)
• Address and residential details
• Payment information (bKash, Nagad, Rocket, Upay number or bank account details)
• Messages or complaints you send when contacting us

2.2 Automatically Collected Information

When you use our platform, the following information may be collected through technical means:

• IP address and device identifiers
• Browser type, operating system, and device information
• Your activity on the platform and gaming history
• Transaction date, time, and amount
• Information obtained through cookies and similar tracking technologies
• Login time, session information, and time spent on the site

Purpose of Using Information

77abg uses your information only for lawful and specific purposes. We use your information to:

• Manage your account: Create, verify, and maintain your account.
• Provide services: Process deposits, withdrawals, and other financial transactions.
• Customer support: Answer your questions and resolve issues via 24/7 live chat and email.
• Ensure security: Detect fraudulent activity, prevent money laundering, and maintain the security of the platform.
• Meet legal obligations: Comply with applicable laws and regulations and fulfil the requirements of relevant authorities.
• Improve services: Analyse your experience to improve the platform and the quality of our services.
• Support responsible gaming: Monitor gaming behaviour to provide assistance to players who may be experiencing issues.
• For communications: Send important notices, policy changes, and service-related information.

We never sell your information to third parties or share it for commercial purposes without your prior consent.

Information Sharing & Disclosure

77abg gives the highest importance to the confidentiality of your personal information. However, your information may be shared in a limited way in the specific circumstances below:

4.1 Service Provider Partners

We work with certain trusted third-party service providers who carry out specific functions on our behalf — such as payment processing (bKash, Nagad, Rocket, Upay and bank transfer service providers), technical support, and data analytics. These partners operate under strict confidentiality agreements and are given access only to the information necessary to provide their specific services.

4.2 Legal Obligations

If we receive a valid directive from a court, government authority, or law enforcement agency, we will be obliged to disclose information in accordance with applicable law. In such cases, we will always seek legal advice and disclose only the minimum information necessary.

4.3 Fraud & Crime Prevention

If fraud, money laundering, or other illegal activity is suspected on the platform, necessary information may be shared with the relevant authorities.

4.4 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred. We will notify you as far in advance as possible before any such change, and the new entity will be committed to maintaining the same privacy standards.

Data Security Measures

77abg employs state-of-the-art technical and administrative measures to protect your information. Our security framework is described below:

• SSL Encryption: All information transmitted on our platform is protected by SSL (Secure Socket Layer) encryption technology, which safeguards your data from unauthorised access.
• Encrypted Database: All sensitive information stored is encrypted using strong encryption algorithms.
• Access Controls: Only authorised personnel who require access to fulfil their responsibilities can access your information.
• Regular Security Audits: Our systems undergo regular security audits and penetration testing.
• Two-Factor Authentication: Two-factor authentication is available for additional account security.
• Staff Training: All our staff receive regular training on data protection and privacy policy.

While we strive to ensure the highest level of security, it is not possible to guarantee complete security for information transmitted over the internet. In the event of a security breach, we will promptly notify you and take the necessary steps.

Cookies & Tracking Technologies

77abg uses cookies and similar technologies to enhance your browsing experience and ensure the functionality of the platform.

6.1 Types of Cookies

• Essential Cookies: These are essential for the basic functionality of the platform — such as maintaining login sessions and ensuring security.
• Functionality Cookies: Remember your preferences and language settings so you do not have to re-configure them every time you log in.
• Analytics Cookies: Used to understand how the platform is being used, which helps us improve the quality of our services.

6.2 Cookie Controls

You can disable cookies by changing your browser settings. Please note, however, that disabling cookies may cause some platform features to not work properly.

Data Retention Period

77abg retains your information only for as long as necessary. The following factors are considered when determining the retention period:

• Active Account: All information is retained for as long as your account remains active.
• Closed Account: Even after an account is closed, certain information may be retained for a specified period as required by law.
• Financial Transaction Records: Transaction records are retained for an extended period for financial regulation and fraud prevention purposes.
• Dispute Resolution: If a dispute or claim is in progress, the relevant information is retained until it is resolved.

After the designated retention period has expired, we securely delete or anonymise your information.

Your Rights & Choices

You have a number of important rights regarding your personal information. 77abg respects these rights:

8.1 Right of Access

You may request at any time what information we hold about you. After appropriate verification, we will provide you with a copy of that information.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected. We will update that information promptly.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, it may not be possible to delete some information due to legal obligations or legitimate business requirements.

8.4 Right to Object to Processing

In certain cases you may object to the processing of your information, particularly against its use for marketing purposes.

8.5 Right to Data Portability

You may request that we provide your information in a structured, commonly used format.

To exercise these rights, please contact us at [email protected] or through the platform's live chat. We will respond to your request within 30 business days.

Protection of Minors

77abg provides services only to individuals aged 21 or above. We do not knowingly collect personal information from any minor. If we become aware that a minor has registered on our platform, we will immediately close that account and delete the information collected.

For age verification, we collect national ID or date of birth information at the time of registration. If you suspect that a minor is using our platform, please let us know by emailing [email protected].

International Data Transfers

To provide 77abg's services, it may sometimes be necessary to transfer your information to servers in countries outside Bangladesh. In such cases we ensure that:

• Data transfers are carried out under appropriate contractual safeguards.
• Adequate data protection measures are in place in the country to which the data is being transferred.
• Transferred data is protected in accordance with the standards of this privacy policy.

Policy Changes & Updates

77abg may revise this privacy policy from time to time to keep pace with changes in our services, technology, or legal requirements. For any significant change, we will:

• Publish a notice on the platform.
• Send details of the change to your registered email address.
• Update the last-updated date on this page.

Continued use of the platform after the updated policy is published will be considered as your acceptance of the revised policy. We recommend that you review this page regularly.

Responsible Gaming & Data Protection

77abg places the highest importance on responsible gaming, and to this end we may analyse your gaming information to identify potentially problematic behaviour. This analysis is conducted entirely for your benefit.

We retain information on gaming limits, voluntary breaks, and account self-exclusion so that your instructions can be properly carried out. This information is never used for marketing purposes.

Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our dedicated privacy team is always ready to process your request.

We take all complaints seriously and are committed to providing a resolution as quickly as possible.